Operation FAQ’s

Cinderella Incineration Toilets
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Maintenance Hints & Tips

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Heating Circuit Error - Reset Advice

In hot weather there might be a few of these errors occurring if ventilation into and out of your Cinderella is not as it should be.

Check that the air inlet is not clogged. There shouldn’t be any mesh or filters, but if there are remove, or at least clear them.

Ensure the flue is clear and had it’s annual sweep.

If you get an error message “Error Heating Circuit” it indicates that the temperature inside the cover has reached 80C.


To resolve this:-

  1. Disconnect from the power supply.
  2. Leave for 15 minutes before reconnecting.
  3. Unscrew the grey cover on the unit RHS as you look at it.
  4. You will see the RED button.
  5. Push the button softly and you will feel it click and reset the unit.
  6. Replace the grey plug and use the unit as normal.

What to do with a Stuck Steel Liner

If you get a stuck steel liner in your ash container, coat rim with penetrating spray and allow time for it to work, then with a little gentle persuasion using several flat blades gradually prise them apart.

Remove any contaminants and thoroughly clean and dry the inner and liner surfaces before putting them together.

Sand the top of the liner and rim of the combustion chamber to ensure a good seal when the ash container is in place.

Give the element or burner tube a brush to remove any contaminants which will reduce corrosion and extend their life.

Further Education


Understanding LPG/Propane