Here’s what some of our customers say…

Hey Clive
Thanks so much for the speedy delivery and the advice on the stuck toilet bucket. I did exactly what you said and it came apart lovely.

Matt Pescod

Brinsop Treehouses Ltd

Clive helped me last week, he went above and beyond in sorting out a problem with my Cinderella toilet. Not only that, but I found out Clive had a hip replacement operation just 4 weeks prior. You need more people like him, he was awesome.

As I purchased such an expensive product it is now with relief that I know you have someone int the UK, that can help me with technical problems that are far beyond me.

Lesley Rowe

To whom it may concern,

I’d like to share my gratitude for the support Clive has provided me since taking ownership of Cinderella Toilets here at Crowdy Hall Eco Retreat, in County Durham, UK. Clive has provided relentless customer care and gone above and beyond on several occasions in helping trouble shoot any challenges I may have had to date. He exudes passion for his job and is a joy to communicate with. He is an asset to Pump Technology and the Cinderella brand.

Alasdair Brown

Founder, Crowdy Hall

We just want to record our sincere thanks for the brilliant support Clive Vare has provided us with regard to our new Cinderella toilet. He has gone the extra mile to ensure we are competent and confident in using our Cinderella in person and by telephone.

We cannot recommend highly enough.

David and Julie Burns

Edward's Den, Caen Hill Marina

I just wanted to drop a message to you to say I’ve spent half the day with Clive fixing my Cinderella gas loo. It was an excellent experience. Clive has given me a comprehensive master class on cleaning the loo thoroughly as well as trouble shooting along the way. We quickly worked out the problem but also dealt with other things that could well have become problematic in the future. I feel very confident that I can now maintain the loo myself and won’t have to worry as much. I don’t think this would have been possible without spending a few hrs with Clive.

I definitely would have paid good money to do a course like this either as part of the purchase package or afterwards. I would say it’s paramount when buying an item like this and I am a builder/carpenter so not the most impractical person.

Clive has a great temperament for teaching and I can sleep a little more soundly this evening knowing the Cinderella loo is under my control.

Matt Pescod

Brinsop Treehouses Ltd

“Composting toilets and mini sewage treatment plants were considered but rejected as requiring too much maintenance and intrusion of either noise or odours.

Finally, we met the man from Pump Technology with access to various options including the optimum solution that we selected. As well as having a very strong environmental ethos, we are also a commercial organisation which also needs to survive! The solution had to be viable and supported.

The Cinderella with Pump Technology stood behind it has proved to be just that!”

Wild Carrot

Thank you very much for your email, we always appreciate hearing from Cinderella owners.

Clive is a certified Cinderella Service Partner who has received technical training on-site here in Norway.

He is and has always been a fantastic resource for our customers in the UK, and your email further strengthens our high regard for his customer service skills and technical know-how.

I’ll let Clive know that his customers appreciate him as much as we do, thanks once again for your feedback!

Antony Clarke

Service Supervisor, Aftermarket, Cinderella Eco Group AS

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